Find the answers you need to the questions you have – anytime.
When you have questions about your Vault Offshore Banking accounts or our products and services, start here. We compiled the questions we receive most frequently from members so you can quickly find valuable information. If you need more assistance, please contact us. We are always happy to help.
You can also access several self-service forms to take care of business on your own.
You can also access several self-service forms to take care of business on your own.
Select a Topic:
Text Banking
Log into Online Banking and click on "Mobile." Read and accept the Terms and Conditions, then follow the prompts to enroll in Text Banking.
Text any of the following commands/keywords to 898265 to receive information about your accounts:
- BAL = Account balances
- HIST + texting nickname (ex. HIST Checking) = Account history
- STOP = Cancel
- HELP = Help on keywords
We will not charge you, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you are not sure what fees apply when you send and receive text messages.
Online Banking Video Library
Learn about our Mobile app, Online Banking, and more.
Order Checks
When you run low on checks, follow this simple online process to order a new batch.
Financial Assistance
If you are experiencing financial difficulties or worrying about your situation, please reach out to us.
Financial Terms Explained
Understanding the language behind financial transactions and daily money management puts you in control.